Hampered by legacy technology and a homegrown system that was time consuming and tedious to maintain, www.charthouse.com sought out Ratchet to help them update their technology and provide a customized, maintainable and scalable solution to support their e-commerce business.
The integrated technology solution captures orders coming from the Charthouse site and sends them directly to the ERP for processing. Orders are stored by both the CMS and ERP systems providing safeguards against lost orders or potential downtime. In addition, users are now able to create an online account, store their shipping and billing information, credit card information and purchase history.
In addition, a recommendation engine was developed. This engine user the consumer's current selections, historical data, and set recommendations to suggest additional products that might be of interest to the consumer.
On the business side, content owners are now able to make changes as needed. When the changes are complete, they are automatically moved to a staging environment for approval and then the updates are published to the live site without any required down time.